Credence UK/Global

Shipping & Returns



Shipping costs

For mainland UK customers shipping is free on all orders over 50.00.

For orders under this amount a shipping charge of 4.00 will apply for a single book and then the standard shipping charge will be 5.00 up the value of 50.00. Please note we recently had to raise this standard UK rate from the previous 3.50 due to the increase in costs charged to us by the carriers. In spite of repeated rises in costs to us over the past seven years on shipping, this is the first time we have raised our shipping rates in this band in seven years.

----Please note---Guernsey and Channel islands, Due to recent changes in the Royal Mail rates we must treat these areas differently compared with the mainland UK. At present the shop will not calculate the full shipping cost to these areas and will be adjusted manually. (and just to make clear, the free shipping for orders over 50.00 only applies to Uk mainland addresses).

An incremental shipping cost by weight applies to all orders outside mainland UK and as a special thanks to our Ireland customers shipping is free for orders over 150.00, if you have an Ireland shipping address the free shipping option should be enabled by default when the order reaches 150.00.

Shipping is via Royal Mail first class, Parcel force, ANC or TNT depending on the size of the order. For express shipping or outside the mainland UK (or Northern Ireland)an additional charge will apply.

Returns policy

While we are happy to change any faulty product within seven days of dispatch, certain items which are covered by warranty should be returned to the company from which the warranty is issued. Please read literature enclosed with the products. If customers wish to return goods which are not faulty they should note that return postage will not be refunded and a restocking fee of 20% of the price will apply.

Back
Secured by Paypoint
Your IP Address is: 54.224.102.3
Copyright © 2017 Credence Group. Powered by Zen Cart